Completely web-based, Logicscope's interactive Support Desk lets you raise and track queries online. Alternatively, send an email to the 24/7 Support Team.

Each query is allocated a unique ID number and can be tracked at all times via the web portal. Quoting this number in email communication creates a 'history' and resolution tracking, also available in the customer portal.

Features

• Create new requests, view outstanding queries and review all queries, complete and pending.
• Automatic email notification of issue resolution; status displayed on portal page.
• Keyword search access to Solutions Knowledge Base
• Contact details for Support Team, and  see when they are online.
• Centralised information - email history, related contacts, phone numbers, previous queries and latest performance snapshot available to all of Support Team.

Access to Online Support requires a username and password, available from Technical Support.

For more information, call 44 (0)20 7786 5170 or click on the link on the right to send an email.